Refund Policy

Legal

Refund Policy

Last updated: April 2025 — loopwell.co

Returns

We have a 30-day return policy — you have 30 days after receiving your order to request a return. Items must be in the same condition received, with original packaging and proof of purchase.

Our 30-Day Money Back Guarantee: if your hands don't feel better and your sessions don't last longer — contact us for a full refund. No questions asked.

How to start a return

Contact us at support@loopwell.co with your order number and reason for return.

1

Contact usEmail support@loopwell.co with your order number and reason for return.

2

Get your labelIf accepted we'll send a prepaid return shipping label and instructions.

3

Ship it backPack securely in original packaging. Items sent back without requesting a return first will not be accepted.

4

Get your refundOnce received and inspected we'll process your refund within 5-10 business days.

Damages and issues

Contact us immediately if your item is defective, damaged, or incorrect. Email support@loopwell.co with your order number and photos — we'll resolve it within 1-2 business days.

Non-returnable items

  • Items not in original condition or missing packaging
  • Items returned more than 30 days after delivery
  • Sale items or items purchased with a discount code
  • Gift cards

Refunds

Once we've received and inspected your return we'll notify you by email. If approved your refund will be applied to your original payment method within 5-10 business days.

Need help with a return?

support@loopwell.co

We respond within 1-2 business days.
Loopwell — loopwell.co